Last updated: October 6, 2026

About this website

Ollivanders is the storefront of Ollivander Goods, a sole-trader business using that trading name. Business correspondence address: Mediaworks, 191 Wood Lane, London W12 7FP, United Kingdom. Email: support@ollivandershop.com.

Using our store

You may browse our store and purchase goods for lawful purposes. Please provide accurate contact, billing and delivery details when ordering. Do not misuse the website, interfere with its operation or use it to submit fraudulent orders.

Product information

Read the product description, dimensions and other details before ordering. Images and videos help illustrate the products; colours may vary slightly between screens. If a product detail is unclear, please contact us before buying. Nothing in these terms removes your right to receive goods that match their description.

Orders and customer care

Purchases are governed by our Terms of Sale, Shipping Policy and Returns & Refunds Policy. If you notice an error in your order, contact us promptly with your order number.

Privacy

Our Privacy Policy explains how personal information is collected and used when you visit our store or place an order.

Website content

Website content and third-party names, artwork and trademarks remain the property of their respective rights holders. Browsing or buying from this store does not transfer ownership of intellectual property rights.

Your rights

These terms do not exclude or limit rights and remedies that cannot lawfully be excluded, including mandatory consumer protections applicable where you live. Nothing excludes liability for fraud or for death or personal injury caused by negligence.

Changes and contact

We may update these website terms prospectively. Changes do not alter the terms of an order already placed. For questions or complaints, email support@ollivandershop.com. Our team replies within 24–48 business hours.